Plans and billing

Plan and billing, under Account in the menu, is where you keep your account paid for. It shows your plan, the plans you can move to, your invoices, and how much of the AI budget you have used.

Everybody on the account can open it. Only an owner or a finance approver can choose a plan or pay. See People and roles.

Your free trial

Every new account starts on a 14-day free trial. It includes:

• one application;
• about £5 of AI;
• up to 10,000 records and 1 GB of storage.

On the free trial, a version is released straight to your live application: trying a version in a test copy first comes with the paid plans. See Try a version in a test copy.

Under Your plan, the page says the day your free trial ends. Choose a plan before then and nothing stops.

When the free trial ends

If you haven't chosen a plan by the end of the free trial, your account becomes read-only (see below). Choose a plan at any time to carry on. If nothing changes, your applications and their data are deleted 30 days later. We tell you seven days before that happens, and the page shows the date.

Choose a plan

There are three plans: Starter, Growth and Scale. Each one differs by how many applications it holds, how much AI it includes each month, how much storage and how many records it allows, and how many test copies each application may have.

1. Open Plan and billing.
2. Under Choose a plan, read what each plan includes and its price a month.
3. Press Choose and the plan's name.
4. You go to Stripe's own page to enter your card details. Card details never reach Divvent.
5. When you come back, the page thanks you and shows the new plan as soon as Stripe has confirmed the payment.

Prices are shown before VAT. Where a price is still provisional, it is marked (indicative).

Change your plan

Once you are paying, each other plan has a Change to button. Your plan changes on the same subscription, and the difference is settled on your invoices. Moving to a bigger plan is invoiced straight away and applies once that invoice is paid. If the page says Stripe is waiting on an invoice, pay it on Stripe's billing page.

Invoices and your payment method

Under Payment method and invoices:

• Invoices lists each invoice with its number, date, amount and whether it is paid or due.
• Manage the payment method on Stripe takes you to Stripe's page to change the card you pay with.

If you haven't chosen a plan yet, there is no payment method: one is added when you choose a plan.

The AI budget

Asking the AI for a change, in any of your applications, costs something. There is one AI budget for the whole account, and it is in pounds:

• On a plan, it is the plan's AI line under Your plan. Each paid plan includes an amount of AI each month. After that, AI is charged by use, up to a limit the plan shows. Nothing is charged beyond that limit.
• Where there is no plan, it is the account's monthly budget, shown under The AI.

When the budget runs out, the AI waits rather than charging you more. You can still make changes by hand, in the visual editors. See Change your pages.

There are also limits on how many times the AI can be asked in an hour and in a day, to keep things fair. You will only see them if you hit one, and the page says when it clears.

What read-only means

When your account is read-only, everything can still be seen, and nothing can be changed. That applies to Divvent — you can't ask for changes or release versions — and to your applications. People can still sign in and see their records, but nothing new can be added or changed.

The top of each page says why the account is read-only and what to do. An account becomes read-only when:

• the free trial ends without a plan being chosen;
• a payment fails and isn't made up in time (below);
• the plan is cancelled;
• an agency that pays for your company stops paying Divvent. See Working for clients as an agency.

Choosing a plan, or paying what is owed, brings everything back.

When you reach a limit

If your account reaches its plan's records or storage, nothing new can be added, but everything else works. Remove something, or move to a bigger plan. If you try to start another application when your plan holds no more, the page says so before you fill anything in.

If a payment fails

If a payment doesn't go through, your plan shows Payment due. Stripe tries again. The page says the date by which it has to be paid: seven days after the first failed payment. If it hasn't been paid by then, the account becomes read-only until it is.

To fix it, press Manage the payment method on Stripe and update your card.

Where your applications run

Your applications and their data run in the UK/EU region, on hosting Divvent provides and pays for. You never need an account with a hosting company, or to give anybody else a card.